This Refund & Cancellation Policy applies to digital products bought directly on https://ziziab.com, operated by Bidisha Bhattacharjee under the name ZIZIAB. Because these products are digital files delivered instantly, refunds work differently from physical goods. We aim to be fair to genuine customers while protecting our products from misuse.
Books Bought on Amazon
Some of our books are also, or only, sold on Amazon (for example as Kindle eBooks or paperbacks). When you click a “Buy on Amazon” button you leave ziziab.com, and that purchase is made from Amazon under Amazon’s own terms, delivery and refund policies. Questions about an Amazon order should be raised with Amazon.
1. Payment Taken but Product Not Delivered
If your payment was successful but you did not receive your download (on screen, by email or in your account) because of a fault on our side, we will restore your access at no extra cost, or give you a full refund if we cannot restore access within a reasonable time.
2. Duplicate Payment
If you were charged more than once for the same order, the duplicate charge will be refunded in full to your original payment method once verified.
3. Unauthorised or Incorrect Payment
If you believe a payment was made without your permission or was charged in error, contact us immediately. We will investigate with our payment records and Razorpay, and refund the payment if it is confirmed as unauthorised or incorrect.
4. File Problems
If the file you received is faulty (for example it will not open or is incomplete) and we cannot fix this by sending you a working copy, you are eligible for a refund.
5. Change of Mind
Because digital files are delivered instantly and cannot be returned, we do not normally offer refunds for a change of mind once the product has been downloaded. If you have not yet downloaded it and contact us within 24 hours of purchase, we will consider your request case by case.
6. How to Request a Refund
Email admin@ziziab.com with your order number (shown in your confirmation email) and a short description of the issue. We will reply within 3 business days. Approved refunds are made to your original payment method; the time it takes to appear in your account depends on Razorpay and your bank, and is usually 5-7 business days.
7. Contact
Bidisha Bhattacharjee (operating ZIZIAB)
Email: admin@ziziab.com
Address: 10D, Gopal Chatterjee Road, Cossipur, Kolkata, West Bengal, India, PIN – 700002
Effective Date: 30 September 2026
Last Updated: 30 September 2026